Delivery Areas and Timing

Oliver's Craft is the seller and order owner. KALM supports the delivery calculation, booking preparation, and tracking flow. Delivery pricing is calculated and confirmed at checkout from order volume, destination, and ship-from origin. If stock origin or delivery structure changes before dispatch, we will contact you with updated delivery details.

• South Africa: dispatch within 2 business days, delivery 2-4 working days after dispatch, import charges not applicable.
• Africa and Mauritius: dispatch within 2 business days, delivery 30-35 calendar days after dispatch, import charges payable by the recipient.
• United Kingdom: dispatch within 2 business days, delivery 2-4 working days after dispatch, import charges not applicable.
• Europe: dispatch within 2 business days, delivery 5-10 working days after dispatch, import charges payable by the recipient.
• United States, Australia, New Zealand, Canada, Brazil, Mexico, Switzerland, Norway, Iceland, Middle East, Latin America, and Asia Pacific: dispatch within 2 business days, delivery 30-35 calendar days after dispatch, import charges payable by the recipient.
• Italy-origin products to the UK and Europe: estimated dispatch in 5-10 business days, delivery 5-10 working days after dispatch, import charges not applicable.
• Italy-origin products to South Africa, Africa, Mauritius, and long-haul regions: estimated dispatch in 5-10 business days, delivery 30-35 calendar days after dispatch, import charges payable by the recipient.
• Orders with more than one origin may arrive in separate deliveries, each with its own dispatch and delivery window.

If an item is temporarily out of stock, timing starts once the item is available and the order is ready for dispatch.

Service Coverage and Custom Deliveries

If a live delivery option does not appear at checkout for your destination, contact Oliver's Craft for a custom delivery quotation. We will confirm whether we can deliver to your location and what costs, timing, access requirements, or handling steps apply before you proceed.

Dispatch, Signature, and Site Readiness

Deliveries are fulfilled through trusted delivery partners. Signature on delivery may be required. Customers are responsible for accurate delivery details, a reachable contact number, and safe access for unloading or handover. If special handling is required, it must be disclosed before dispatch so our team can confirm what is possible.

Customs, Duties, and Timing

Cross-border deliveries can involve customs clearance, destination-country duties, taxes, and handling steps outside Oliver's Craft's direct control. Estimated windows are provided in good faith and are not guarantees unless explicitly confirmed in writing.

Delivery Commitments and Non-Defective Cancellations

If a non-defective cancellation is requested after payment capture and third-party delivery services have already been booked or committed, those logistics costs remain payable by the customer. Any refund outcome in that situation is handled under our Refunds and Returns policy.