If a product does not perform in line with its advertised output capability or core performance claims, contact us within 30 days of delivery. We will review setup, usage conditions, fuel or power supply, accessories and operating method with you. If the product still does not meet the advertised performance after reasonable checks, Oliver's Craft will provide a full money-back refund.
Contact support within 2 days of delivery with your order details, a clear description and supporting photos. Valid seller-fault cases are handled at our cost, including return logistics where required. We will confirm whether repair, replacement or refund is the appropriate remedy.
For a non-defective order outside the advertised-performance guarantee, the customer remains liable for third-party costs already incurred after payment capture. These may include committed outbound or export charges, return delivery and payment-processing fees. The approved refund is the amount paid less those incurred third-party costs, returned to the original payment method.
Guarantee requests must be started within 30 days; defective, damaged or incorrect-product claims should be raised within 2 days. Returned items must include supplied parts and accessories where applicable, be unused and clean for a non-defective return, and be packed securely. Faulty or performance-related items must not be repaired, modified or dismantled before assessment. Every product includes a 1-year warranty, with continuing support for servicing, wear-and-tear spares and fitting guidance. Contact support with your order details and relevant photos or video so we can confirm the next step.