Refunds and Returns

Oliver's Craft – Refunds and Returns Policy (Summary)

• You have 2 days from the date of delivery to initiate a return for any reason (defective items or buyer’s remorse).

• Contact our customer support team by phone or email within 2 days of delivery.
• Provide your order details and reason for return.
• We’ll guide you through the steps and provide any needed instructions or return labels.

• Defective or damaged items (not customer’s fault): Oliver’s Craft covers return shipping.
• Non-defective items (buyer’s remorse/general return): Customer pays return shipping.
• We can help arrange courier pickup or you may use your own shipping method.

• Return products in original condition with all accessories, if possible.
• For faulty items, do not attempt repairs.
• For non-defective returns, items should be unused and well-packed to avoid transit damage.

• After we receive and inspect the returned item, we will:
• Send a replacement at no extra cost, or
• Issue a refund of the full purchase price to your original payment method.
• Refunds may take a few business days to appear, depending on your bank.

• Every item is thoroughly tested and inspected before leaving our workshop.
• Defects are rare, but if they occur, we will make it right.
• Any replacement sent will also pass our strict quality checks.